Effective Date: 1/5/25

Seaham Care Ltd – Dementia Nursing Home Services

At Seaham Care Ltd, we are committed to protecting the privacy and dignity of all individuals who use our services. This Privacy Policy explains how we collect, use, store, and share personal data, particularly in the context of providing specialist dementia care.

1. Who We Are

Seaham Care Ltd provides dementia-specific nursing care for elderly residents who may require long-term support, safeguarding, and medical supervision.

Our registered office is:

Darragh, Slegaby Ride, Onchan, Isle of Man
Company Registration Number: FC031512

If you have questions or concerns about how we handle personal data, you can contact us at:

Email: director@vivagroup.uk
Telephone: 07736451375

2. Whose Information Do We Collect?

We may collect personal data relating to:

• Residents (current and prospective)
• Next of kin, legal guardians, or power of attorney representatives
• Visitors and family members
• Healthcare professionals involved in a resident’s care
• Job applicants and staff

3. What Information We Collect

Depending on your relationship with us, we may collect:

For Residents:

• Full name, date of birth, and contact details
• Health and medical records, including diagnoses, care plans, medications, and specialist reports
• Mental capacity assessments and legal status (e.g. lasting power of attorney)
• Financial details for billing or funding purposes
• Emergency contact and next-of-kin information
• Social and lifestyle history to support person-centred care

For Others:

• Contact details of family members or representatives
• Professional details of care providers or external medical staff
• Information submitted via website forms or job applications
• Website usage data (e.g. IP address, device information, cookies)

4. How We Use Personal Information

We use personal data to:

• Provide safe, high-quality dementia nursing care tailored to individual needs
• Develop, review, and deliver care and treatment plans
• Communicate with families, next of kin, and medical professionals
• Meet legal and regulatory requirements (e.g. CQC standards, safeguarding)
• Manage billing, funding, and administrative operations
• Recruit and manage employees and volunteers
• Monitor and improve the use of our website

5. Legal Basis for Processing

We process personal data in line with UK data protection laws under the following legal bases:

• Consent – when individuals or their representatives provide permission
• Contract – to deliver care or manage employment
• Legal obligation – to comply with health, safety, and care regulations
• Vital interests – to protect life and wellbeing
• Public task – where required by regulatory or safeguarding duties
• Legitimate interests – for internal administration and service improvement

In cases where residents lack capacity, we process personal data in accordance with the Mental Capacity Act 2005 and consult with legal representatives or next of kin as appropriate.

6. Sharing of Information

We do not sell or rent your personal information. We may share data with:

• GPs, hospitals, district nurses, and other medical professionals
• Social workers and care coordinators
• Local authorities and funding bodies
• The Care Quality Commission (CQC) and other regulatory agencies
• IT service providers and secure document storage partners
• Legal representatives or those with Power of Attorney

All data sharing is carried out securely and only when necessary.

7. Data Security

We take data security seriously and have safeguards in place to protect your information, including:

• Secure digital and paper record storage
• Controlled access to sensitive records
• Staff training on confidentiality and data protection
• Use of encrypted systems and secure networks

8. How Long We Keep Your Information

We only keep personal data for as long as necessary:

• Resident records: typically retained for up to 8 years after the end of care (in line with NHS and CQC guidelines)
• Staff records: in accordance with employment law
• Website data: stored for a limited period for performance and analytics
After the retention period, records are securely deleted or anonymised.

9. Your Rights

You have the following rights under UK GDPR and the Data Protection Act 2018:

• To access your personal data
• To correct any inaccurate or incomplete data
• To request deletion or restriction of processing (in certain cases)
• To object to processing based on legitimate interests
• To withdraw consent, where consent is the basis for processing
• To lodge a complaint with the Information Commissioner’s Office (ICO)

If acting on behalf of a resident, you may exercise these rights where legally authorised to do so.

10. Cookies and Website Tracking

We may use cookies on our website to:

• Enhance user experience
• Analyse site performance
• Monitor traffic sources

You can control cookie preferences through your browser settings. See our Cookie Policy for more detail.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised “Effective Date.” We encourage you to review it regularly.

Contact Us

For questions, concerns, or to make a data request, please contact:

Andrew Ashdown
Seaham Care Ltd
director@seahamcare.uk
07736451375